This also automatically sets the duration for long calls and hang-up calls.Īccount owners and admins can view the associated agent skills in reports including historical reports, real-time reports, and agent reports. Configure metrics for short and long callsĪccount owners and admins can set the duration used for brief outbound engagements, labeled in reports as short calls.This functionality does not extend to Zoom APIs or integrations with third-party applications.Īccount owners and admins can view historical flow reports to view voice flow metrics like contained flows, abandoned flows, and average duration. Personal data will be hidden only when participating in live text-based engagements and when viewing closed engagements, analytics, and voicemail inbox. Previously you could add a video or image.Īccount owners and admins can choose which user roles can view consumers’ personal information in engagements and reports. The account-level default caller ID setting must be enabled by Zoom.Īccount owners and admins can customize video engagement Waiting Rooms by adding slides (in PDF format) or audio. The caller ID name is supported only in the US and Canada, and does not apply to toll-free numbers. They can also perform bulk edits to caller ID names for multiple numbers. They can add a name if the field is empty, or change the name for each telephone number. If a web chat has a pre-chat survey, consumer-entered values are mapped to global variables so they can be referenced in the flow.Īccount owners and admins can view and edit the default caller ID name that displays for outbound calls. Pre-chat survey values mapped to global variables.They can create and set variables in flows, and the variable values persist across all engagements where it's referenced. The maximum duration for each voicemail has been changed to 5 minutes.Īccount owners and admins can create global variables that persist across engagements or flows.
Also, each queue supports a maximum of 2,000 agents. View the daily release page for links to related support articles Changes to existing featuresĪccount owners and admins can set a maximum wait duration of up to 12 hours. Please review all current release notes carefully. Note: The information in the past release notes may have been superseded by subsequent release notes. In addition, the chat bot name and avatar configured by the admin will display in the in-app chat window. In-app chat flows support chat bot flow widgets. Details about upcoming releases will be posted as they become available.Ĭurrent Release OctoNew and enhanced features
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